Accessibility statement

Compliance status

Inaccessible content

• Non-compliance details
  1. The website provides no documentation about its ICT accessibility and compatibility features, which makes it difficult for users to understand how to use and activate them. It also does not fully satisfy all the WCAG 2.1, level AA requirements, which undermines the usability of certain pages or functionalities. At a user interface level, it does not always observe users’ color, contrast, font and focus preferences, which makes interaction more difficult, especially for people with specific needs.
  2. The website’s preregistered audio and video content has no accessible alternatives, like transcripts for the audio or audio descriptions of videos, which compromises information access for users with visual or hearing impairments. Videos with synchronized audio content also have no accessible captions or suitable controls for activating and customizing them. There is no synchronization between the audio content and captions and no options for changing their appearance or activating audio descriptions. Conserving caption data in a way that ensures consistent and stable viewing is also not guaranteed.
  3. Many pages include images with no text alternatives and some of the images contain text that is not included in a way that is visible on the page, so assistive technologies cannot read the content describing them.
  4. On most pages, the structure of and relationships between the elements are not always defined programmatically or supported by text alternatives. There are also syntactical errors or invalid markings that prevent assistive technologies from correctly interpreting webpage contents and functionalities. Lastly, several interactive elements fail to communicate their name, role, or value correctly, which hinders accessibility for people using screen readers or other assistive devices.
  5. Color is the only identifier used to transmit information; for example, on most pages, links are marked as such, only by the color of the font. The contrast ratio between text color and background color is not always at least 4.5:1.
  6. On certain pages, the layout’s spacing, text resizing and small-screen adaptation is managed ineffectively, which adversely affects readability and functionality.
  7. In some pages, keyboard navigation is not fully supported. Some elements cannot be accessed without a mouse pointer, and no keyboard focus indicator is visible. There is also no mechanism for skipping repetitive blocks of content or slowing down navigation, and there is no method for properly managing additional content displayed with a mouse pointer hover or keyboard focus indicator, which in some cases disappears before it can be reached.
  8. Some pages in the website do not have titles that describe or are consistent with their content. And some use headings and labels that are not always clear and meaningful, and do not offer at least two ways of identifying them, like a sitemap, table of contents, or search function. This makes it difficult for users, especially those using assistive technologies, to understand the page topic, content structure, and use of forms quickly. As a result, user orientation and navigating between website sections are less efficient, which compromises information access.
  9. There are links on nearly all the web pages that do not provide clear information about their purpose. This makes it difficult for users to understand where they lead if they have not read the surrounding context. Some links are also not properly labeled (by name and/or role) in the code, which prevents assistive technologies from interpreting them correctly. This can create difficulties for blind people or those using screen readers.
• On certain pages, some interactive components have a different name (name attribute) to the visually presented text (text labels or text images). This can create difficulties for people using assistive technologies or voice input tools, making interaction with the site less intuitive.

Accessibility statement draft details

• This statement was drafted on 17/03/2025.
• The information in the statement was obtained from a third-party assessment.
• Assessment method Automatic and manual analysis

Provider contact details and how to report an issue

How to report an issue to the Agency for Digital Italy (AgID)

• In the event of an unsatisfactory response or no response at all, the interested party can report it using the following link: https://difensorecivicodigitale.agid.gov.it/

Information about the website

• Website publication date:
• Usability tests have been performed.
• CMS used for the website: FlexCMP